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A convenient and timely solution for Teller/MSR training, the Credit Union Teller/MSR Report is the most affordable way to provide these key employees with crucial information and continuing training. This monthly newsletter is written specifically to meet the information needs of tellers and MSRs, with articles presented in a clear, friendly, straightforward style that helps the teller understand how the topic applies to his or her daily activities.

Each month, you receive multiple copies of the newsletter - your choice of three, five, or ten copies - for immediate distribution to your teller/MSR staff. Credit Union Teller/MSR Report covers such topics as:

• Complying with federal regulations that impact tellers and MSRs
• Dealing with changing currency and ACH transactions
• Identifying counterfeit checks and money orders
• Dealing with expectations of home banking
• Advising members who have had identity theft concerns
• Staying informed of industry developments and trends
• Offering new services as part of member services activity
• Managers Corner: Career building/management ideas for head tellers
• News from the Front Line: member/community service programs
• Serving MSRs: how-to advice specifically for MSRs
• It's One of Those Days: team building and improving morale

Expert Editor in Chief

Margaret L. Simmons is President of Electronic Payments Advisory Services. Her thirty years of experience in the area of electronic payments includes product management of ACH software at Brinkman Technologies in Carrollton, Texas, President of The Payments Authority Michigans regional electronic payments association, and 12 years in Treasury Management at Comerica Bank in Detroit, Michigan.
Throughout her career, Marge has been directly involved with the electronic payments industry through participation in many national councils, committees, and work groups. She has been an instructor at NACHAs Payments Institute, provides training services to regional payments associations, and is a nationally recognized speaker on topics related to all facets of the electronic payments industry. She is author of Automated Clearing House Transactions: Operations, Compliance, and Audit, co-author of the Corporate Guide to ACH Essential, and editor-in-chief of two national newsletters, the Bank Tellers Report and the Credit Union Teller/MSR Report. She has earned the permanent designations of Accredited ACH Professional (AAP) and Certified Cash Manager (CCM).
Electronic Payments Advisory Services client list includes:

• National Automated Clearing House Association
• SWACHA The Electronic Payments Resource
• Western Payments Alliance (WESPAY)
• Pacific Payments Association (PACPAY)
• VISA, USA
• Oregon Bankers Association and Independent Community Bankers of Oregon
• Barton, Klugman & Oetting, LLP
• Independent Community Bankers Assoc.

Order Credit Union Teller/MSR Report today and make sure your frontline staff presents a professional and informed image of your credit union to your members.

Just click above to order three copies of each issue, or call us at 1-800-456-2340 to order more copies or for other assistance.

You might also be interested in:

• Teller/MSR Training Manual
• Credit Union Manager's Desk Reference
• NAFCU's Credit Union Security Manual for Credit Unions
• Bank Security Report
• Internet-Based Training for Credit Unions