Sheshunoff® State & Local Government City Manager's Desk Reference

Author: Bob Hart
Format: 3-Ring Binder with CD
Price: $455
Plus shipping and handling.
Sales Tax: for NY, TX, DC, CT orders only.

Automatic Update Program

Your purchase of this product makes you eligible for enrollment in Sheshunoff’s Update Program, under which future supplements and revised editions of this product will be automatically sent to you as published for your 30-day risk-free review, not more than twice annually. Billing will occur at the time of shipment, and prices will be based on prices in effect at the time of shipment plus shipping and handling. If you do not want to keep a shipment, simply return it and the canceled invoice within 30 days of receipt to Sheshunoff Information Services at the address on the invoice. Sheshunoff will pay for return shipping upon your request. To request return shipping simply call Sheshunoff at 800-456-2340. You may cancel your enrollment in this program at any time by notifying Sheshunoff Information Services at 800-456-2340 or by e-mailing .

Look Inside This Book!*
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Find Out How a Nationally Recognized City Manager Gets the Job Done.

You're expected to have all the answers and always know exactly what to do to help your town solve its problems and be its best. Whether you've been on the job two years or twenty-two years, you always need to know more.

Whether you manage a small town or a big city, this manual and CD will give you the insights, tools, and guidance you need to be a more effective city manager. Everything you need to develop overall policies that are consistent with your city council's vision for the community is here, including insights to help you improve service quality. Plus, on the CD you'll find sample materials, including a Model Employee Handbook, that you can easily customize to your needs.

Do a better job of making sure your community gets the services it needs
Improve relations with your mayor, city council, and other government departments
Empower your employees
Change your organizational culture to focus on teamwork, service, and quality management
Establish efficient long-term relationships with vendors and suppliers
Get a better understanding of the many operations and functions you oversee or interact with
Keep up with emerging issues
Get a Model Employee Handbook that follows an integrative approach designed to empower employees. This philosophy has proven to be the backbone of true quality management and improved customer service, and our author has used this model successfully in city governments of various sizes.

Just click above to order, or call us at (800) 456-2340, and we'll send you the manual. Use the manual for a full thirty days. If you're not completely satisfied, you may return the manual along with the invoice and owe nothing.