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Your tellers may be the only bank staff many of your customers ever see. Their mistakes can cost you business and create compliance problems. Their professional performance can help your bank grow.

This monthly newsletter is the easiest, most affordable way to give these key staff members the ongoing training they need. And it’s written specifically to meet tellers’ information needs. The information is presented in a clear, straightforward style that helps the teller understand how the topic applies to his or her daily activities. And it’s all written from the teller’s perspective, so it helps them become better informed and feel like a valuable part of your bank’s team.

Each month, you will receive 12 issues of the newsletter so you can distribute them to your teller staff immediately.

• Reinforces initial training.
• Improves customer service.
• Keeps staff informed on industry trends and changing rules.
• Increases product knowledge and cross-selling.
• Raises morale.
• Covers key issues like cross-marketing techniques, fraud prevention and detection, personal sales skills, customer service tips, product developments, and regulatory concerns

About the Author

Margaret L. Simmons is President of Electronic Payments Advisory Services. Her thirty years of experience in the area of electronic payments includes product management of ACH software at Brinkman Technologies in Carrollton, Texas, President of The Payments Authority — Michigan’s regional electronic payments association, and 12 years in Treasury Management at Comerica Bank in Detroit, Michigan.
Throughout her career, Marge has been directly involved with the electronic payments industry through participation in many national councils, committees, and work groups. She has been an instructor at NACHA’s Payments Institute, provides training services to regional payments associations, and is a nationally recognized speaker on topics related to all facets of the electronic payments industry. She is author of Automated Clearing House Transactions: Operations, Compliance, and Audit, co-author of the Corporate Guide to ACH Essential, and editor-in-chief of two national newsletters, the Bank Teller’s Report and the Credit Union Teller/MSR Report. She has earned the permanent designations of Accredited ACH Professional (AAP) and Certified Cash Manager (CCM).
Electronic Payments Advisory Services’ client list includes:

• National Automated Clearing House Association
• SWACHA — The Electronic Payments Resource
• Western Payments Alliance (WESPAY)
• Pacific Payments Association (PACPAY)
• VISA, USA
• Oregon Bankers Association and Independent Community Bankers of Oregon
• Barton, Klugman & Oetting, LLP
• Independent Community Bankers Assoc.

Your annual subscription includes 12 issues each month to distribute to your teller staff.

Click above to start your subscriptions today!

You might also be interested in:

• Model Teller Training Manual
• Model Bank CSR Training Manual
• Bankwide Sales Training Program: Building Customer-Focused Relationships
  

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