Effective, Affordable, Ongoing Training for the People Your Members See Most!

Your credit union’s tellers and member service representatives are the #1 point of contact for your members. Make sure your tellers and MSRs have the skills to cross-sell your products and services and encourage your members to get all their financial services needs met by your credit union.

This complete resource can help you effectively train these people in everything from selling techniques to detecting fraud. Plus, it provides tips on how to dress and conduct themselves to give your members the right impression.

You get everything you need to develop a teller and member service representative training program, select the right people for the job, and provide every teller/MSR with his or her own customized Training Manual: a trainer’s guide designed to help credit union supervisors and managers develop and maintain an effective, ongoing teller/MSR training program; a Teller/MSR Training Manual which you can adapt to your credit union’s specific needs and give to each teller/MSR to learn from and use as an ongoing reference resource; and a CD with the model training manual in Word 6.0 or ASCII so you can quickly and easily customize your training manual to include your credit union’s name, policies, and specific products. Then print a copy for each trainee to keep, learn from, and refer to when questions arise.

You also get a full year of timely updates as part of your service. So as laws, regulations, and best practices change you can use updated CDs to easily update your credit union’s Teller/MSR Training Manual and give everyone a new copy. It’s the best way to be sure that every teller and MSR has the latest information and can follow the proper procedures.

The professional publications experts at Sheshunoff Information Services Inc. have used their experience to organize and present the information in an easy-to-use, accessible format. Sheshunoff serves over 5,500 credit union clients.

To order your copy with our thirty day guarantee click above to order or call (800) 456-2340.

For permission to photocopy or use material electronically from Sheshunoff publications you can visit the Copyright Clearance Center, Inc. online with your requests.

Or contact:

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