The Sheshunoff® NAFCU's Collections Manual for Credit Unions takes a real-life approach to a credit union's unique sensibilities and concerns. It shows you how to prevent bad debt and minimize losses, gives you sample collection letters and call scripts, explains skip tracing techniques, and covers legal procedures you can use.

State-specific information is given along with federal legal and regulatory requirements, so you can take every step possible without running afoul of the rules. For example, if you decide to garnish wages, you need to know the limits permitted in your state.

In the manual you'll find:

• Practical guidance on how to establish an effective collections department and assign responsibilities
• Special chapters cover how to handle mass layoffs, auto repossession, and foreclosure
• Special guidance on how to make a bad account work for you
• Coverage of payroll deductions
• How to manage the relationship between the sponsor and the credit union

Plus, the appendixes include checklists, example forms, and sample documents you can easily adapt to your credit union's particular style and needs.

You also get timely updates. So as new rules become effective and best practices change, you'll have the latest information to guide you.

Try the Manual!
You can see for yourself how easy the manual makes it to improve your credit union's collections efforts. To get your own copy of the Sheshunoff NAFCU's Collections Manual for Credit Unions, just call 1-800-456-2340, or click above to order.

You might also be interested in:

• NAFCU's Bankruptcy Guide for Credit Unions
• Credit Union Finance Officer's Manual

David A. Reed is an author, consultant and nationally recognized speaker. He received his undergraduate degree from Virginia Tech in 1986 and his Juris Doctorate from George Mason University School of Law in 1989. Formally, Mr. Reed was Vice President and General Counsel for Apple Federal Credit Union in Fairfax, Virginia. In his role as chief legal officer he established institutional legal policy, provided legal advice to the Credit Union concerning a variety of matters including the establishment and revision of Credit Union policies and procedures, organization compliance with federal regulations, contractual agreements, regulatory matters, and corporate governance. David has been selected to train NCUA Field Examination and Audit staff on Bankruptcy matters. He is an NCCO (NAFCU Certified Compliance Officer.

Mr. Reed currently serves as editor of several manuals including Sheshunoff’s Debt Collections Manual; and Sheshunoff’s Practical Guide to Bankruptcy.

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