Authors: Kent Belasco and Carl Witte
Format: 3-Ring Binder with CD

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Branches take many forms and serve many purposes. Whatever form they take, they have two basic purposes – to sell products and service your customers. They’re always expensive and always on the front line with the customers they serve. They’re a key source of profits, problems, and high visibility in the community, and whatever type of branch you’re operating, there are opportunities to improve its performance, reduce compliance problems, control costs and improve customer service, and refocus and reengineer your retail delivery system.

This manual gives you step-by-step guidance, proven techniques, and actual strategies you can apply in your branches. You’ll see how to increase noninterest income, use technology to link the branch to the main office more effectively, improve branch security, create a business recovery plan, improve loan generation, re-engineer your retail delivery system, and much more. Plus, you get strategies and techniques for day-to-day operating issues that can lead to problems when they’re done wrong.

• Designed to be used whether you have one branch or one hundred.
• Organized and presented so you can easily go right to what you need, bypass anything you don’t need, and run your branch more easily by the book.
• Gives you strategies and techniques for day-to-day operating issues.
• Fifteen chapters cover every key area of better branch management.

You might also be interested in:

• Branch Security Training Manual
• Model Teller Training Manual
• Bank Teller's Report

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