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Consumer Lending Compliance Service
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Author: Pamela Gotcher
Format/Frequency of Update: 3-Ring Binders/2 Volumes/ 3 updates annually
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Highlights Preface Table of Contents
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Get an Easier Way to Handle All the Changes Affecting Consumer Lending Compliance.

Consumer loan officers help customers get auto, home improvement, and other consumer-related loans, while real estate lenders focus on home mortgages. Today’s competitive banking environment demands that your lending business operate at maximum efficiency to ensure that you maximize profitability on every loan.

This means not only being a good loan officer, but also staying current with laws and regulations that affect your loan – from underwriting to administration, and even sometimes bankruptcy.

Consumer lenders are expected to hit the ground running, but consumer lending is complex. There are scores of regulations, rules, requirements, and laws to consider each step of the way. These laws and regulations – and all the others – will no doubt significantly affect the future success of your bank’s consumer lending activities.

One of the most crucial aspects of making sound loans to consumers is underwriting of loans. This manual pays special attention to underwriting criteria and standards so that you not only comply with the laws and regulations but also protect the safety and soundness of your bank. And these criteria and standards are constantly changing through law or regulation or because of your specific banking environment. We discuss those regulations that govern the initial customer contact phase of loan origination; the application process, including the permissible criteria involved; disclosures and documentation required; the credit evaluation aspect, involving approval or decline; and documentation, which includes documenting the obligation, the security interest, and other collateral documents, such as guaranties. We discuss the regulations as they apply to the aspect of the consumer loan process you are concerned with.

The Consumer Lending Compliance Service is a one-stop reference source for all the laws and regulations that govern consumer lending activities. We have organized the manual in the same way you look at consumer lending: starting with underwriting and ending with making and administering the loan.

The manual is organized into seven parts and the following chapters:

The result is a comprehensive guide, a road map, and an information source for lenders who handle consumer loans, for attorneys who represent banks, and for compliance officers who are in charge of bank compliance.

About the Author

Pamela S. Gotcher is a bank attorney with many years of experience specializing in consumer lending compliance. She provides legal advice and counsel to the Bank One Corporation/JPMorgan Chase Bank lending divisions in Texas and Oklahoma and to the Bank One International Corporation. In addition, she develops standard and custom loan documents, commercial documents, and other forms and contracts. Ms. Gotcher is a member of the Texas-Mexico Bar Association, the American Bar Association, the Federal Bar Association, the Texas Bar Association, the Oklahoma Bar Association, and the Tulsa Bar Association.

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