Author: David A. Reed
Format: 3-Ring Binder
Frequency:
2 updates annually
Price: $499
Plus shipping and handling.
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Almost every institution has room for improvement in its collections process. Whether you’re setting up an in-house department or you want to improve your current process to avoid problems and increase recoveries, you need a blueprint for an effective, efficient collections organization.
This manual gives you everything you need to make your collections process as productive and safe as possible. 5 sections cover everything you need for a more effective collections process and give you specifics to address every part of the collections process.
- Comprehensive, hands-on guidance for running an effective collections operation that integrates the latest best practices, legal considerations, and regulatory issues.
- Sample collections letters, policies, procedures, and questionnaires that have been proven to work in other institutions.
- Timely, Periodic Updates to keep you current with the ongoing changes in this high-risk area – and help you minimize your risks and maximize your recoveries.
- Pre-collection considerations: tools, techniques, and sample procedures you can use at the loan application stage to minimize loss and make the collection process more efficient.
- Collection techniques: learn how to identify problem loans and collect on accounts as early as possible. A questionnaire helps you spot and address problems, and proven strategies, sample letters, call techniques, and skip tracing techniques help you maximize collections.
- Dealing with mass layoffs and bankruptcy: useful tools, including forms, checklists, and questionnaires, help you reduce your losses.
- Methods of recovery: practical advice on when and how to use different proven methods, including transforming charge-offs into paying accounts, selecting a collection agency and collection attorney, avoiding problem outside resources, workouts and settlements, auto repossession procedures, foreclosure, and foreclosure alternatives.
- Legal and regulatory issues: how to use the legal process to collect debts, relevant federal laws, and an overview of relevant state laws, including a chart of state laws and regulations.
You might also be interested in:
- Check Fraud Protection Manual
- Clarks' The Law of Bank Deposits, Collections, and Credit Cards
- Bank Operations and Administrative Desk Reference
David A. Reed is an author, consultant and nationally recognized speaker. He received his undergraduate degree from Virginia Tech in 1986 and his Juris Doctorate from George Mason University School of Law in 1989. Formally, Mr. Reed was Vice President and General Counsel for Apple Federal Credit Union in Fairfax, Virginia. In his role as chief legal officer he established institutional legal policy, provided legal advice to the Credit Union concerning a variety of matters including the establishment and revision of Credit Union policies and procedures, organization compliance with federal regulations, contractual agreements, regulatory matters, and corporate governance. David has been selected to train NCUA Field Examination and Audit staff on Bankruptcy matters. He is an NCCO (NAFCU Certified Compliance Officer.
Mr. Reed currently serves as editor of several manuals including Sheshunoff’s Debt Collections Manual; and Sheshunoff’s Practical Guide to Bankruptcy.
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