Complete Teller Training Made Easy.

Tellers are your customers’ primary contact point for service and questions, so they must understand customer service. They need to know your bank’s systems so they can limit mistakes and avoid costing you money. Tellers also must understand consumer compliance issues to avoid compliance errors.

Training is the Key.

The training you give your tellers has to cover everything, be kept current, and be closely monitored and reinforced. You want to ensure that the teller is grasping the training. You’ve got too much at stake to take any other approach.

This manual and CD set helps you give your tellers the training they need. It explains everything from customer service to bank secrecy, gives you a trainer’s guide and a trainee’s manual, and puts all of this information on CD. You can easily work with the chapters to tailor the manual for your bank.

• Trainer’s Guide and Model Training Manual sections make it easy to create your training program.
• The manual helps you to choose a trainer and set up and run your program.
• The information includes a two-week training schedule you can follow.
• Sample questions and discussion topics for your class help the trainer reinforce the material.
• Role playing exercises help your trainees use the skills and information they’re learning.
• Each chapter in the Model Training Manual includes plain English explanations of complicated rules, exercises to reinforce the concepts, and lots of examples to clearly illustrate difficult issues.
• You get the Model Training Manual on CD so you can easily modify the manual where appropriate.
• Periodic updates make it easy to incorporate new regulations and activities into your teller training program.
• Loss Prevention Reference Index helps identify current trends of ID theft.

Highlights of Latest Update Table of Contents How to Use This Manual
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