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Debt Collection Manual
Product Description
Almost every institution has room for improvement in its collections process. Whether you’re setting up an in-house department or you want to improve your current process to avoid problems and increase recoveries, you need a blueprint for an effective, efficient collections organization.
The Debt Collection Manual gives you everything you need to make your collections process as productive and safe as possible. Five sections cover everything you need for a more effective collections process and give you specifics to address every part of the collections process.
- Comprehensive, hands-on guidance for running an effective collections operation that integrates the latest best practices, legal considerations, and regulatory issues.
- Sample collections letters, policies, procedures, and questionnaires that have been proven to work in other institutions.
- Timely, Periodic Updates to keep you current with the ongoing changes in this high-risk area — and help you minimize your risks and maximize your recoveries.
- Pre-collection considerations: tools, techniques, and sample procedures you can use at the loan application stage to minimize loss and make the collection process more efficient.
- Collection techniques: learn how to identify problem loans and collect on accounts as early as possible. A questionnaire helps you spot and address problems, and proven strategies, sample letters, call techniques, and skip tracing techniques help you maximize collections.
- HELOC risk assessments and compliance guidelines for terminating HELOCs
- Mortgage concerns, including types of mortgage fraud and third-party mortgage fraud mechanisms
- What you need to know about member bankruptcy, even if you have a lawyer handling the case
Highlights of Our Latest Update How to Use This Manual Table of Contents
Look Inside This Book!*
*Requires Adobe Acrobat Reader
About David A. Reed
David A. Reed is an attorney, author, consultant, and nationally recognized speaker that is a partner with the law firm of Reed & Jolly, PLLC. He is also the founder of CU Doctor, a full service credit union consulting practice. Through CU Doctor, Mr. Reed provides guidance to credit unions concerning a variety of matters, including the establishment and revision of credit union policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters, and corporate governance. His engaging speaking style has garnered him status as a regular lecturer nationwide on topics such as regulatory compliance, consumer lending, bankruptcy, and collections. And, he offers facilitation services and a full range of on-site training programs that can be delivered to the board, executive team, managers, or frontline staff.
A former bankruptcy attorney and Vice President and General Counsel of a large credit union, Mr. Reed is particularly noted as an expert in the areas of bankruptcy and collections. He has been selected to train NCUA Field Examination and Audit Staff on Bankruptcy matters and serves as editor of several industry manuals, including Practical Guide to Bankruptcy: Protecting the Bank Against Bankruptcy-Related Losses, Collections Manual for Credit Unions; Debt Collection Manual: Regulations, Law and Best Practices; Debt Collection for Corporations, and Bankruptcy Guide for Credit Unions.
Mr. Reed received his undergraduate degree from Virginia Tech in 1986 and his Juris Doctorate from George Mason University School of Law in 1989. Formerly, Mr. Reed was Vice President and General Counsel for Apple Federal Credit Union in Fairfax, Virginia. He is a Certified Compliance Officer. He resides in Fairfax, Virginia with his wife Diane and their twin daughters. Also a member of the credit union family, his wife, Diane, is the VP of Administration for Arlington Virginia Federal Credit Union. See all works by Mr. Reed
