Unless your bank has a trained HR professional on staff, this manual is an absolute necessity. If you haven’t already done so, you should appoint an officer as the bank’s HR director and use this manual as the tool that makes that person a successful HR director. There’s no doubt about it: there is no other way for the bank to do HR right.

This manual is a resource designed specifically to give you everything you need to get the HR job done. Every chapter has step-by-step procedures; how to manage specific issues like employee benefits and salaries, HR legal and regulatory compliance, avoiding EEOC complications; attracting and retaining quality employees; training and personnel development; we could go on and on. We don’t just describe what needs to be done – we give you the tools to make it happen:

• Guidance for organizing the Human Resources function
• Tips for making your existing Human Resources organization more productive
• Model Human Resources Policy Manual
• Model salary administration system
• 45 model job descriptions and guidance on how to develop your own
• Procedures for handling problem employees
• Sample applicant interview preparation worksheets
• Sample performance reviews and rating forms
• Sample exit interview procedures and forms
• Procedures for employee termination
• Layoff management procedures
• Documents for performance management, delegation, empowerment, and goal setting you can copy and share with other managers and staff
• All the tools on a CD so you can quickly and easily customize them for your bank and print copies as you need them

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