Your tellers may be the only bank staff many of your customers ever see. Their mistakes can cost you business and create compliance problems. Their professional performance can help your bank grow.

This monthly newsletter is the easiest, most affordable way to give these key staff members the ongoing training they need. And it’s written specifically to meet tellers’ information needs. The information is presented in a clear, straightforward style that helps the teller understand how the topic applies to his or her daily activities. And it’s all written from the teller’s perspective, so it helps them become better informed and feel like a valuable part of your bank’s team.

Each month, you will receive 12 issues of the newsletter so you can distribute them to your teller staff immediately.

• Reinforces initial training.
• Improves customer service.
• Keeps staff informed on industry trends and changing rules.
• Increases product knowledge and cross-selling.
• Raises morale.
• Covers key issues like cross-marketing techniques, fraud prevention and detection, personal sales skills, customer service tips, product developments, and regulatory concerns.

Click here for sample newsletter *Requires Adobe Acrobat Reader

Your satisfaction is guaranteed. You may cancel your subscription within 30 days and get a FULL REFUND. The first issue is yours to keep in any case! If you cancel at any time after the first 30 days you'll receive a refund on all undelivered issues of your subscription.

About Margaret L. Simmons

Margaret L. Simmons is President of Electronic Payments Advisory Services. Her 30+ years of experience in the area of electronic payments includes development of ACH software, management of Michigan’s ACH association, and 12 years in Treasury Management. Throughout her career, Marge has been directly involved with the electronic payments industry through participation in many national councils, committees, and work groups. She has been an instructor at NACHA’s Payments Institute, provides training services to regional payments associations, and is a nationally recognized speaker on topics related to all facets of the electronic payments industry. Consulting services offered by her company include training, ACH audits, and expert witness testimony. She has earned the permanent designations of Accredited ACH Professional (AAP) and Certified Cash Manager (CCM).See all works by Ms. Simmons